Maybe you'd just use a shared mobile for outbound? Then you could could code something so that if a call goes unanswered the phone offers to text the right message to the number?īut, anyway, my point is there's ways around the problem that make life easier for chips suck: Not a bad idea, but our staff don't have dedicated desks or extensions. Though in not sure about that last part being optimal for your specific situation. And you could quite easily use a proforma message for your outbound texts, either as a template in a mobile or, better, a web form staff could access from whatever device. If your use a dedicated number from your number range only for this system you could have the PBX set up for immediate answer on that number, no human time needed at all, and the forwarding should be essential seamless. Please click that number to dial me direct.' Format the message so that the number they dial - by tapping on it in the text, assuming they're in a smart phone - dials your main number, then pauses, then enters whatever combination gets to your extension. I need to speak with you, please call me on (main number), (personal extension). So send a text message saying 'John from xyz here.

How to call back a no caller id